Terms of Service

Last updated: 3 August 2026

A note on this document. These terms were written to describe how ClipLogger actually works, rather than to obscure it. Every factual statement about the product was checked against the shipping software. The document is still to be reviewed by qualified counsel before it is relied on, and it will be updated if that review changes anything.

1. The agreement

These terms are a contract between you and Sous Creative LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States ("ClipLogger", "we", "us", "our"). They govern your use of the ClipLogger macOS application and of our online services at cliplogger.com.

You accept them when you install or use the application, or create an account, whichever comes first. If you do not accept them, do neither.

If you are accepting for a company, a production, a school or any other organisation, you confirm you are authorised to bind it, and "you" means both you and that organisation.

2. Definitions

Application: the ClipLogger application for macOS, including updates we make available.

Online Services: the parts that run on our servers, being the account and dashboard, billing, Rush, Sync, and teams and seats. Services means both together.

Rush: the optional cloud batch analysis service. You submit clips, the Application extracts frames locally, those frames go to a model provider, and the results are written back into your project.

Sync: the optional service that stores your project documents on our servers so they reach your other devices and your team.

Credits: the prepaid unit Rush consumes.

Your Content: your footage, your project documents, the metadata you create or that the Application derives, and anything else you put into ClipLogger.

3. Who may use ClipLogger

You must be old enough to enter into a binding contract under the law where you live, and you may not use the Services if export control or sanctions laws that apply to you or to us bar you from doing so.

The Application runs on macOS 15 or later, on Apple silicon. It is not supported on Intel Macs, earlier macOS versions, or any other operating system.

4. Accounts

You do not need an account for the Application's local features. You need one for the Online Services. Give us accurate information and keep it current, especially the email address, where receipts and service notices go.

You are responsible for the security of your credentials and for everything done under your account, including by people you invite to your team. Email hello@cliplogger.com as soon as you suspect someone has access who should not. One account is for one person: do not share credentials, and if several people need to work together, add them to a team under section 11.

5. What we provide

5.1 The Application, which runs on your Mac

The Application runs locally. Offload, browse, projects, subjects, logging, on-device AI, renaming and every export work with no account, no sign-in and no network connection. The metadata it produces is written to open sidecar files (.logger.json) next to your own footage, on your own disk.

The local tier is free and requires no account. Sections 6 and 12 still govern your use of the Application; the Online Services sections do not apply until you create an account.

5.2 The Online Services, which run on our servers

The Online Services are optional and you switch them on. Rush runs only when you submit a batch. Sync stores project documents on our servers only if you turn it on. Nothing is uploaded because you installed the Application: uploads happen when you submit a Rush batch or turn Sync on.

One thing happens outside our servers: if you store media on a JuiceMount server, the Application publishes the metadata it derives back to that server so your team can see it. Two settings control this, in Settings under Sharing and Privacy, and both are on by default. What is published is derived metadata (transcript text, on-screen text, embeddings, face grouping identifiers and their frame regions, tags and notes), not the footage, and the destination is normally your own storage server.

6. Licence to use the Application

We grant you a worldwide, non-exclusive, non-transferable, revocable licence to install and use the Application for your own purposes, for as long as you comply with these terms. Professional and commercial use is expressly permitted. You may not:

• rent, lease, sell, sublicense, redistribute or host the Application, or make it available to third parties as a service;
• remove or alter any notices in the Application;
• reverse engineer, decompile or disassemble the Application, except to the extent applicable law gives you a right to do so that cannot be excluded by contract;
• modify, circumvent, disable or interfere with anything that meters, reserves or settles Credits, enforces seats, or authenticates your account;
• use the Application to build a competing metering or credit system drawing on our Rush infrastructure.

All rights not expressly granted here are reserved.

7. Your Content

7.1 You own it

Your footage is yours. The metadata you create, and the metadata the Application derives from it, is yours. We claim no ownership of any of it and acquire none by processing it. It is written to open sidecar files on your own disk, in a documented format readable without our software. If you stop using ClipLogger tomorrow, your metadata stays where it is.

7.2 The only licence we take

To run the Online Services you asked for, you grant us a limited licence to host, store, transmit, copy and process Your Content, strictly to the extent needed to deliver the service you requested: for Rush, to accept the frames extracted from your clips, pass them to a model provider, return the result and keep the job record; for Sync, to store your project documents and serve them back to your devices and authorised team members.

That licence exists only to make the feature work, and it ends when you delete the content or close your account, subject to section 15.3. We take no licence over content that never leaves your machine, which is all of it unless you use Rush or Sync.

7.3 We do not train on your content

We do not use your footage or your metadata to train, fine-tune or evaluate any model. We do not sell it, rent it, or share it for advertising.

Rush frames go to a model provider through its standard API interface, for the single purpose of returning a result for your job. Anthropic states that it does not train its models on API inputs by default. OpenRouter routes onward to other vendors whose policies differ, so if that matters to your production, ask us and we will confirm the routing for your jobs.

7.4 How long we keep Rush frames

We intend to delete extracted frames on a fixed schedule after a job completes, because we do not need them once the result is written. We keep the frames from a Rush job for as long as we need them, and no longer. In practice that means for as long as the job record exists, because that is what lets a result be traced back to what produced it and lets us investigate if you tell us a result was wrong. There is no fixed calendar window, so the criteria are the honest answer: the frames go when the job goes. Delete the job, ask us to delete it, or close your account, and they are removed. Until that is set, we will not claim a deletion window we do not enforce. You can ask us to delete a specific job's frames at any time.

7.5 You are responsible for it

You confirm you have the rights and permissions needed for the footage and metadata you process, including any releases, consents or clearances the people in your footage require. That is your production's responsibility, and the subject of the indemnity in section 18.

8. Rush and Credits

8.1 What a credit buys

Pricing is flat. One credit processes one clip, at our best quality, whatever the clip contains. A clip of up to about fifteen minutes is one credit, with no per-minute rate and no complexity multiplier. about 15 minutes. A clip longer than that is excluded from the batch by name, with the reason, in the summary shown before you confirm the spend, so it never silently costs you a credit

8.2 Reserve and settle

When you submit a batch we reserve one credit per clip, and your balance drops immediately by that amount, so two jobs can never spend the same credit.

When the batch finishes we settle it. Each clip that was processed burns its reserved credit. Each clip that failed burns nothing. The difference between what was reserved and what was spent returns to your balance automatically, without you asking.

Every movement in and out of your balance is recorded in your credit ledger, including which team member spent each credit.

9. Plans, packs and billing

9.1 Prices

Prices are in United States dollars unless the checkout page shows another currency.

Packs do not expire. Credits you bought outright stay in your balance until you spend them, whether or not you have an active subscription. Unused credits roll over. Nothing expires: your balance is the sum of every credit granted minus every credit spent, and no process reduces it for any reason other than a job you ran

9.2 Subscriptions

Subscriptions renew automatically at the price and interval you chose until you cancel. Cancel from the billing portal: you keep access for the rest of the period you paid for, no further charge is taken, and pack credits remain yours. Studio seat changes are prorated by Stripe. If a payment fails we may retry it and may suspend the Online Services until it clears, which does not affect your local work.

9.3 Auto top-up

Auto top-up is opt-in and off by default. We will never enable it for you. If you turn it on, you choose the balance at which it triggers and the pack it buys; when your balance falls below that threshold we buy the pack using the payment method Stripe already holds, and tell you by email. Turn it off at any time, effective immediately for future top-ups.

9.4 Payments, merchant of record and tax

All payments are processed by Stripe. Card numbers, expiry dates and security codes go directly to Stripe and never reach our servers or database. We store only a Stripe customer identifier against your profile.

Stripe Managed Payments is enabled, so Stripe acts as merchant of record: it determines, collects and remits sales tax, VAT and GST where they apply, and issues the receipt or invoice. Prices exclude tax unless the checkout page says otherwise, and your use of the checkout and billing portal is also subject to Stripe's terms.

9.5 Refunds

Credits are prepaid, and because a credit is consumed the moment a clip is processed, spent credits are not refundable. Failed clips consume nothing, so there is nothing to refund for a job that did not run. If you cancel mid-period we do not refund the remainder, and you keep access until it ends. Unused credits from a pack can be refunded within 14 days of purchase, on request. Credits you have already spent are not refundable, because the work was done. This matches the 14 day withdrawal right consumers have in the EEA and the UK, and we apply it to everyone rather than checking where you live

None of this limits a refund or cancellation right you have under consumer law that cannot be excluded by contract. Where you have one, Stripe as merchant of record handles the mechanics.

9.6 Price changes

We will give you at least 30 days notice by email before a price change takes effect for you, and the new price applies from your next renewal after that notice. Price changes never apply retroactively to credit packs you have already bought.

10. Sync

Sync is off until you turn it on. When it is on, we store your project documents on our servers so they reach your other devices and your team. It moves structure, logs, tags, subjects and metadata. It does not move your footage, which stays where you keep it.

You choose which projects sync, and you can delete a synced project from our servers at any time from the Application or the dashboard. That does not touch the copy on your disk.

If your synced projects contain personal data about other people, for example a roster of named athletes, and you are processing it as a business, ask us for the Data Processing Addendum. We will sign it.

11. Teams and seats

11.1 Roles

• The producer owns the team, holds the subscription and the credit pool, is the party we bill, and is responsible for what the team does under these terms.
• Directors hold paid seats. On Studio each seat costs $49 per month and adds 500 credits per month to the pool.
• Crew and viewers are free roles, adding nothing to the bill and nothing to the pool.

11.2 Joining and the credit pool

People join by invitation. An invitation carries a token tied to that team and role; the invited person signs in or creates an account and the token attaches them. The producer can revoke an invitation or a membership at any time. Treat invite tokens as credentials: anyone holding an unrevoked token can join the team it names.

Members spend from the producer's pool, and each credit is recorded against the member who spent it. Only the producer can buy credits or turn auto top-up on.

11.3 Removal and cancellation

A removed member immediately loses access to the team's synced projects and can no longer spend from the pool. Their own account survives, with any credits they bought themselves. Metadata already written to sidecar files on their disk stays there: that follows from the format being local and open, and is not something we can reach in and undo.

If the producer cancels, the team works until the end of the paid period. After that, paid seats are deactivated, the monthly credit allowance stops, and shared features stop until a subscription is active again. Credits from packs remain in the producer's balance. Project documents are handled under section 15.3.

12. Acceptable use

You agree not to:

• use the Services for anything unlawful, or process material that is unlawful to possess or distribute, or that you do not have the rights or permissions to process;
• upload material designed to cause harm, including malware, or content that would put us in breach of a model provider's terms;
• defeat, circumvent or interfere with credit metering, reservation and settlement, seat enforcement, or billing, including by resubmitting jobs automatically to exploit the failed-clip rule;
• create multiple accounts to collect repeated free trial credits;
• access another customer's data, jobs, projects or account, probe or test the security of the Online Services without our written permission, or use automation that degrades the service for other customers;
• resell, sublicense or provide the Online Services to third parties as your own service, or operate a bureau on top of Rush credits, unless we agree in writing;
• misrepresent your identity or your authority to act for an organisation.

If you find a security problem, tell us at hello@cliplogger.com. We will not pursue you for a good faith report.

13. Third-party services and your own keys

The Services depend on providers we choose, including Supabase, Netlify, Stripe, Anthropic and OpenRouter. Where you interact with one directly, for example on a Stripe checkout page, their terms also govern that interaction.

If you configure the Application to use your own account with a model provider, or your own local model endpoint, that is your arrangement with that provider. You pay them, their terms govern that use, their availability is their responsibility, and requests made with your key do not consume ClipLogger credits. Keep your keys secret. We are not liable for what a provider does with requests you send under your own account.

14. Availability, support and changes to the Services

There is no uptime commitment at this stage. The Online Services are provided on a reasonable efforts basis, with no service level agreement, service credits or guaranteed availability percentage. The Application's local features do not depend on our servers, so local work continues if the Online Services are down. We perform maintenance, sometimes without notice when it is urgent.

We may add, change or discontinue features. If we discontinue or materially reduce a feature you are paying for, we will give notice under section 19 and, where that makes your plan materially worse for the rest of a paid period, refund the unused period pro rata.

Support is by email at hello@cliplogger.com. We answer as quickly as we reasonably can, but offer no contractual response time at this stage.

15. Suspension and termination

15.1 By either side

You can stop using the Application, cancel a subscription from the billing portal, or ask us to close your account at hello@cliplogger.com, at any time.

We may suspend or terminate your access to the Online Services if you materially breach these terms, if payment fails and stays unpaid, if the law requires it, or if your use presents a genuine security or stability risk to the Services or to other customers. Except where delay would cause real harm, we will tell you what the problem is and give you a fair chance to fix it, and we will not terminate a paying account for a breach you have cured.

15.2 Effect

On termination your licence to use the Online Services ends, and unspent credits are forfeited, except where the termination was our fault or consumer law says otherwise. This does not end your licence to the Application's local features under section 6, and does not affect metadata already written on your disk.

15.3 Your data after termination

When an account is closed we delete or anonymise the account records we hold, and delete the synced project documents associated with it. Ledger, invoice and tax records are kept for as long as tax law requires, typically six to seven years, even after the rest of the account is gone. That is a legal obligation we cannot waive.

15.4 Survival

Sections 7.1, 7.3, 7.5, 9.4, 9.5, 12, 15.2, 15.3, 16, 17, 18, 20 and 21 survive termination, along with any other provision that by its nature should.

16. Disclaimers

Except as expressly stated in these terms, and to the fullest extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted or error free.

AI assisted analysis is a judgment aid, and it makes mistakes. Review the output before relying on it for anything that matters, including anything you deliver to a client, publish, or use in a legal or safety context. We do not warrant that any tag, transcript, description or grouping the Services produce is accurate or complete.

Nothing here limits a warranty or right that cannot be excluded under the law that applies to you.

17. Limitation of liability

To the fullest extent the law allows:

1. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business or goodwill, or the cost of substitute services.
2. We are not liable for loss or corruption of data or footage, or the cost of recreating either. Keep backups: your backup regime remains your responsibility.
3. Our total aggregate liability for all claims arising out of or relating to these terms or the Services is limited to the amount you actually paid us in the twelve months immediately before the event giving rise to the first such claim. If you paid us nothing in that period, it is limited to one hundred United States dollars.

These limits apply regardless of the theory of liability, and even if a limited remedy fails of its essential purpose. They do not apply to: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; a party's own wilful misconduct; your obligation to pay amounts properly due; your obligations under section 18; or anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected, and any exclusion the law where you live does not permit does not apply to you.

18. Indemnity

If you use the Services for business purposes, you will defend, indemnify and hold us harmless against any claim, demand, loss, liability or reasonable cost, including reasonable legal fees, arising out of:

• Your Content, including any claim that footage or metadata you processed infringes someone's rights, breaches a person's privacy or publicity rights, or was processed without a required consent or release;
• your use of the Services in breach of section 12 or of applicable law;
• your failure to hold a lawful basis for processing personal data about third parties that you put into the Services.

We will tell you promptly about any claim we want indemnified, let you control the defence (we may participate with our own counsel at our own expense), and cooperate reasonably. You may not settle in a way that admits fault on our behalf or imposes an obligation on us without our consent. This section does not apply to consumers where the law does not permit it.

19. Changes to these terms

For changes that materially affect your rights or obligations, we will give you at least 30 days notice, by email to the address on your account and by updating the date at the top of this page. For minor corrections we may update the page and the date without separate notice.

If you keep using the Services after a change takes effect, you accept it. If you do not, cancel before it takes effect. If a change materially disadvantages you mid-period, tell us and we will refund the unused part of that period.

20. Governing law and disputes

These terms, and any dispute arising out of or in connection with them or the Services, are governed by the laws of the State of Florida, United States, without regard to its conflict of laws rules, and the state and federal courts located in Pinellas County, Florida, without regard to its conflict of laws rules.

We agree to try to resolve any dispute informally first: email hello@cliplogger.com describing the problem and what you want. If it is not resolved within sixty days, either of us may bring proceedings, and the courts of the State of Florida, United States, without regard to its conflict of laws rules, and the state and federal courts located in Pinellas County, Florida have exclusive jurisdiction. If you are a consumer, this does not deprive you of the mandatory laws of the country where you live, or of a right to bring proceedings in your local courts where the law gives you one. The UN Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer in the European Economic Area or the United Kingdom, nothing in this section takes away the protection of the mandatory consumer law of the country you live in, or your right to bring a claim in your local courts. You cannot be deprived of those rights by an agreement, and we are not trying to.

21. General

Entire agreement. These terms, the Privacy Policy, and any Data Processing Addendum we have signed with you are the entire agreement between us about the Services. A signed Addendum prevails on the processing of personal data; otherwise these terms prevail.

Assignment. You may not assign without our written consent, except to a successor to your business who accepts these terms. We may assign to an affiliate or to a successor in a merger, acquisition or sale of assets, on notice to you.

Waiver and severability. If we do not enforce a provision, that is not a waiver. An unenforceable provision is modified to the minimum extent needed to make it enforceable, or struck if that is not possible, and the rest stays in force.

Force majeure. Neither party is liable for a failure to perform caused by something genuinely outside its reasonable control, other than an obligation to pay money.

Notices. We send notices to the email address on your account. Send notices to us at hello@cliplogger.com, and formal legal notice also to the registered address in section 22.

Other. These terms create no rights for anyone who is not a party, and nothing here creates a partnership, joint venture, employment or agency relationship.

22. Contact

ClipLogger Sous Creative LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States Email: hello@cliplogger.com Web: https://cliplogger.com

For privacy questions, or to request the Data Processing Addendum, email hello@cliplogger.com with "Privacy" or "DPA" in the subject line.